Netmon can notify your clients when their services are detected as failed. They can also be notified when the service is back up. This is a very pro-active way of letting your clients know you are already working on the issue.

To enable this feature you need to configure a custom alert profile for your client. When configuring the profile, tick the 'Email alert to client' option. This will expand to allow you to design a html email which will be sent to your client when the monitored service changes status. The following is an example of a brief message that includes both up and down responses to the client.

"Dear Client,

$DOWNThere would appear to be a problem with some of your network services at the moment.

Please be advised that Microtech engineers are already aware of the issue and are investigating.
$DOWN.$UP
We are pleased to inform you that the issue with your network has been resolved.
$UP.

Thank you.

XYZ Limited. "

The text between the $DOWN and $UP will be removed as appropriate.

Multiple email addresses in the email address box can be separated by commas if you wish to alert several addresses to the issue.

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