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Article ID : # Last review : 2006-07-29 00:00:00

Spammanager detects valid messages as spam. How do I stop this


No spam detection system can be 100% and still retain prompt delivery of email. Microtech attempts to achieve a balance where the majority of spam is detected, but with a minimum false positive rate, and reasonable delivery times. If you try too aggressively to prevent spam, you can delay legitimate mails to often which is undesirable.

If you find spammanager is detecting mails as spam and if should not be, there could be a variety of reasons for this. If it happens too often you can use the 'request whitelist' button on the queue status page to request we white list the selected items. This will prevent the sender from being blocked in the future.

White list requests are dealt with on a very regular basis, but please allow up to 10 hours for your request to be effective on all servers.


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